Indoo
Indoo Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Indoo has 1.2 star rating based on 20 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fair price, Book price.
Cons: Delivery, Customer service, Lack of replies.Most users ask Indoo for the refund as a solution to their issues.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Indoo has 1.2 star rating based on 20 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Fair price, Book price.
Cons: Delivery, Customer service, Lack of replies.Most users ask Indoo for the refund as a solution to their issues.
Consumers are not pleased with Customer service and Diversity of Products or Services. The price level of this organization is high according to consumer reviews.
Media from reviews
To find out who sent a book to us. From your company. No name
About an order
Preferred solution: Change the shipping address of order #70547812 to: Michelle Reynolds 3101 Robin Rd Midwest City, OK 73110
Did not receive my package
They changed the courier and I did receive the package. This company not provided me the original tracking number; this was the problem.
It has to improve... I don't want to buy things again to that company.
- Fair price
- Slow or no response
- Delivery
- Incoherent replies
Preferred solution: I need the shipment tracking number
HORRIBLE CUSTOMER SERVICE INACCURATE LISTING
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Austin, TexasResolved: Never, EVER, Buy Anything from this Company
UPDATE: On November 21, 2018, I filed a complaint with the Better Business Bureau (via their website at: https://www.bbb.org/consumer-complaints/file-a-complaint/nature-of-complaint/) regarding the fact that I had not received the book I had ordered as well as the fact that INDOO.COM had NOT replied to my inquiries regarding the whereabouts of this item (which was supposedly shipped to me by this company on October 31, 2018). On the complaint form, I indicated that I wanted a full refund for this item.
On November 25, 2018, I called Half Price Books (HPB.COM) to let them know that I had not received this book which I had ordered through them on October 29, 2018. (INDOO.COM is one of HPB's third party sellers.) On November 27, 2018, the Better Business Bureau emailed me to let me know that they had contacted INDOO.COM regarding this matter. Fourteen hours after I received this notification from the BBB, I was notified by HPB that a FULL REFUND had been issued to me. Finally.
The moral of this story is simple: Do NOT buy anything from INDOO.COM.
And if you do, be prepared: Keep the link to the Better Business Bureau's Complaint website (provided above) handy. You are going to need it.
- Slow or no response
- Shipping
- No tracking information
Preferred solution: Full refund
Have not received my order
English Book Order
Bad booksellers/stay away
- Delivery
- Customer service
Preferred solution: Full refund
Resolved: Fraudsters
My son finally got the book on 6/26, and textbooks.com assisted in returning to Indoo. Textbooks.com asked for my tracking number and was in contact with Indoo to make sure I got a refund.
I ordered the book on 6/5, and googled indoo afterward-my mistake. I found the publisher was only $5 more, and idoo had horrible reviews.
On 6/6, I sent an email to idoo requesting cancellation of the order. On 6/8, I got an email from textbooks.com that the order...
So it has been 12 days since I was told the item shipped and still no book. On the day of shipment, I contacted Indoo to get a tracking number but have been totally ignored. Who sends a $151 textbook without tracking and insurance? Scammers do!!
I contacted textbooks.com and was told 6-18 business days, and it will not be considered 'late' for another 13 days because they don't include weekends in their tally. AVOID Indoo. I wish I had googled their company before I ordered.
Now, to contact my credit card company to file a complaint. (McGraw Hill, the publisher, offers the same book for $5 more so don't try to save a few bucks--not worth the headache)
- Delivery
- Shipping
- Customer service
Preferred solution: Full refund
Slow poke shipping
The same as everyone else!
The first time I tried to contact them to receive a tracking number for my package, and they gave a generic answer. Then I tried a second time, waited 2-3 days and still no response.
I waited 5 days to come to the conclusion that something isn't right, so I decided to check their reviews, and I discovered message boards such as these that solidified the idea that they are fraudsters. I called my credit card company today to report them and I'm going to go further into this complaint because I refuse to ignore this scam.
I want to leave this review to help others, so I can reduce some of the scamming going on in the cyber world. Don't buy from these people; everything about them is shady!
- No response
Preferred solution: Deliver product or service ordered
Misled by Barnes and Noble Reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDo not buy from this seller
Don't buy from Indoo
- Book price
- Deception re date mailed
Preferred solution: Deliver product or service ordered
Dear Barnes & Noble - Drop this Marketplace Supplier
- Slow or no response
- Delivery
- Incoherent replies
Preferred solution: Full refund
Terrible Shipping and customer service
Preferred solution: Deliver product or service ordered
About
Indoo is a large online book store. It was launched in April, 2000. Headquartered in Avenel, New Jersey, USA, Indoo joined to AbeBooks marketplace as a bookseller in August, 2004. The store offers a wide selection of brand new books from publishers. Featured Indoo publishers include Oxford University Press, Pearson Education, Dover Publishing, John Wiley, and McGrow-Hill Companies. There are also rare, used and out-of-print books. Indoo assortment includes a wide selection of textbooks, teaching guides, and tutorials. Customer pre-purchase and post-purchase inquiries and requests are processed within 24 hours.
Indoo is ranked 400 out of 2529 in Periodicals & Publishing category
Companies Similar to Indoo
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I had a similar bad experience with this company. So I filed a complaint with the Better Business Bureau via the following link: https://www.bbb.org/consumer-complaints/file-a-complaint/nature-of-complaint/ And guess what?
On the very same day that the BBB notified Indoo about the fact that I had NOT received the book I had ordered from them, a FULL REFUND was issued to me. So, if you want your money back, contact the BBB.
They really do get results! Thank you.