I ordered a book from them through Barnes and Noble marketplace, because B and N displays their customer satisfaction rating as 3.8. I didn't think to follow up on the reviews, having never been ripped off by Barnes and Noble before.
Not only did it take forever for them to ship the thing I ordered, but they didn't include a receipt or much of anything and packaging was so sketchy. Furthermore, I thought I was ordering a printed book, and they sent me an audiobook instead. I tried contacting them, requesting information for how to go about an exchange for the printed version, and they sent me an extremely rudely worded message about how I should contact my post office if the package is lost. I attempted to write them again requesting an exchange or return, and they blocked my email address.
I'm following up with Barnes and Noble now.
But I don't understand how their rating system has them flagged as 3.8 when at least 9 pages of the seller's reviews are angry, 1-star reviews dating back to 2015. This makes me think twice about ever patronizing Barnes and Noble again too.