Not resolved
1.0
Details
Additional Fees
Advertised vs Delivered
Billing Practices
Customer service
Delivery Service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Privacy and Data Security
Product or Service Quality
Turnaround Time
Warranty
Website
0 comments

In all my life, I have never seen such incompetent customer service. I ordered a book from Barnes & Noble (NOT these idiots) nd I got referred to them.

Apparently, they were my "marketplace supplier". Okay, whatever...would have been nice to hear about this a little sooner than A FULL WEEK AFTER I BOUGHT IT. So, I take that up with them - I ask them why it's taking them so long to put ONE BOOK in a box and ship it from New Jersey to Massachusetts. I get a copy+paste response that refers to me simply as "customer" and tells me that my order shipped...but I don't get a tracking number.

In what way does it make any sense to tell a customer that their order has "shipped," but not provide a tracking number? Meanwhile, I'm sat here, three days after their alleged ship date, and I have received neither my book nor a tracking number from Indoo. I try to e-mail them using the address that B&N gave me, I get no reply. I try to e-mail them using the address that they sent me their solitary e-mail from, it bounces back and tells me that my message can't be delivered because "the remote server is misconfigured".

Barnes & Noble - if you're reading this, stop keeping this punchline of a company afloat.

Regardless of what they sell, they're a terrible excuse for a company, and I can clearly see that I'm not alone in that sentiment. Beyond a shadow of a doubt, this is the most inept company I have ever had the displeasure of dealing with.

Reason of review: Poor customer service.

Monetary Loss: $14.

Preferred solution: Full refund.

I didn't like: Lack of replies, Slow or no response, Shipping, Delivery, Incoherent replies.

Do You Have Something To Say ?

Write a review

Comments

Terms of Service
Post Comment
Cancel

You May Also Like